Postage & Returns

Please read before buying: 

As noted before checkout, delivery times during the winter season may be slower than usual, consider this when placing an order.

Delivery times are slower than usual. We are also running behind order processing in some cases adding 1 to 2 extra days to our usual processing time because we will continue to perform extra cleaning for every shipment received, and every package dispatched. 

The Royal Mail short-staffed and currently switching to private contractors and is creating delivery delays.  We appreciate your patience.  

If you need immediate attention please contact your local health centre.

Please no address/order changes or special orders are accepted at this time. Make the necessary arrangements for your packages to be delivered if you used a work or temporary address during ordering.  

Important: We use the address provided for order, thus, please make sure you are using an address you know and trust as we are not responsible for what happens in or near the address provided, this includes neighbours and property mail delivery settings.

Returns: Due to Coronavirus Outbreak and for sanitary reasons, all returned must be authorised by our staff. Accepted returns may have a 20% restocking fee. Please check your order carefully before making a purchase.

Refund requests for packages in transit will need to return the arriving package before getting a refund. 

Please note that all dates and transit times are changing daily, as of now, slower and slower in many areas. Thank you for your understanding.

EU Customers please check import laws that apply starting January 1,2021, any package returns because of refusal to pay any EU tax duties owed may be subject to 30% restocking fees. 

Postage & Delivery (For Normal Times)

We process orders in 1 to 2 working days, depending on order size, this will also allow people to correct any shipping address issues or make order modifications. Postage cost is calculated during checkout and we will offer the best possible price in every order. Average delivery time is 3 to 4 working days after processing your order.

Outside UK, order may take 8 to 12 working days. Weekends and holidays need to be considered when expecting an order. We use Royal Mail and local couriers. 

For carers and care home purchasing contact us using the contact form. 

Note: Order status Completed does not mean Delivered. 

Privacy & Security

We use the best and latest technology to protect your privacy and shopping experience. We do not share any information with third party services. We do not store any payment information for your protection. We recommend paypal for payment and to protect your payment details. 

Returns & Replacements

We offer a 30 day return or exchange policy for any new, sealed items. Please note, all items must be, sealed, in brand new condition to qualify for our return or exchange policy. Contact us before returning an item to obtain delivery address instructions as well as return authorization number.

All returned must be authorised by our staff. Accepted returns may have a 20% restocking fee.

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P&P & Delivery for UK & EU

Processing Time: 1 to 2 working days.

 ( This does not apply during the Coronavirus lockdown issue )

Standard Shipping (5-7 working days) *

Cost is calculated during checkout, lowest shipping rates, free shipping options.

Ireland (6-9 working days)*

Cost is calculated during checkout, lowest shipping rates, free shipping options.

EU Orders (12-16 working days)***

Cost is calculated during checkout, lowest shipping rates, Royal Mail, Courier.

* Important: When placing or expecting an order please consider weekends and holidays.

Contact us if delivery has taken more than the average time, check with your local post office for any attempted delivery notes.

*** EU Shipping quotes do not apply for remote areas ( addresses located away from main towns ) No PO Boxes for EU Orders. Always include your phone number when placing an order.

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If you have any questions please contact us by email. Thank you!

Nutricentral.co.uk