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GDPR Privacy Policy

GDPR Privacy Policy

GDPR Privacy Policy

Posted May 1 2018. Effective Date: May 25, 2018

Our Core Beliefs Regarding User Privacy and Data Protection.

User privacy and data protection are human rights
We have a duty of care to the people within our data
Data is a liability, it should only be collected and processed when absolutely necessary
We loathe spam as much as you do.
We will never sell, rent or otherwise distribute or make public your personal information

GDPR. Please review our dedicated page to learn more about our approach to GDPR. We ask you to review the GDPR Legislation and the definition of Personal Data.

Relevant Legistaltion
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)

This website collects and uses personal information for the following reasons:

Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor

How we use the personal information you provide to us.

Contact Information: name, address, email, phone number.


- To register you as a customer.

- To process orders.

- To dispatch and deliver orders.

- To email you order receipt, parcel info, refunds, product reviews, reward points, delivery issue notifications.

- To answer your email questions.

- To email you about important policy updates.

We do not email customers unsolicited messages. We do not share contact info with companies which will email you promotional material.

Contact forms and email links

Should you choose to contact us using the contact form on our Contact us page or an email link like this one, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

Email newsletters
We do not have a newsletter service as of May 2018. Other than order related emails, we do not send emails to customers or visitors. But If you choose to join the future email newsletter list, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the BigCommerce database, you will receive periodic (approximately three times a year) newsletter-style emails from us.

As detailed in section above, if you submit a comment to a blog post published on this website some personal information will be stored within this website’s database. This is currently the only occasion where personal data will be stored on this website. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is build on (BigCommerce). In the near future we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual.

Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this website as soon as we are able to.

About This Store's Hosting
This online store is hosted by BigCommerce, a very popular and secure e-commerce platform.

Some of BigCommerce data centre’s more notable security features are as follows:

3m rota-spike security fence and perimeter anti ram barriers
Blast proof anti-intruder shielded external windows and doors
Proximity access locks on all external and internal doors
Interlocked man-trap doors with biometric iris scanners to gain access into data floors
Server cabinets have locked doors (no open racks)
Perimeter and internal IP CCTV system monitored 24×7
24×7 on-site security guards with static and mobile patrols
All on-site personnel are security vetted to BS7858 standard
Only authorised security cleared staff are allowed into the facility
Full details of United Hosting’s data centre can be found here.

Bigcommerce server technology updated frequently for your protection.

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

Online-based transfers
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Your Rights
If you would like a copy of the personal data we hold about you, please contact us and ask for a ‘subject access request’.

You have the right to object to processing that is likely to cause or is causing damage or distress and decisions being taken by automated means.

You have the right to have inaccurate personal data rectified or removed – if you would like to do so please contact us using our email contact form.

You have the right to stop direct marketing at any time (just opt out here or let us know by email)

Our company has appointed a Data Protection Officer, Kate Anderson, who you may contact via email using the contact form.

Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Please note that this privacy policy is subject to change from time to time. It was last reviewed in April 2018.


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