Contact Us

Customer Service

If you need to contact us about an order, use the online contact form, please include your name and order number for faster service. We do not take orders by phone. 

Any transactions without a matching billing and shipping address may be placed on hold until verification is completed. For your safety, transactions by card may require bank/card authentication. 

Please read before buying: Delivery times may be slower than usual. We are also running behind order processing in some cases adding 1 to 2 extra days to our usual processing time because we will continue to perform extra cleaning for every shipment received, and every package dispatched. The Royal Mail short-staffed and currently switching to private contractors and is creating delivery delays.  We appreciate your patience.

If you need immediate attention please contact your local health centre.

Please no address/order changes or special orders are accepted at this time. Make the necessary arrangements for your packages to be delivered if you used a work or temporary address during ordering.  

Important: We use the address provided for order, thus, please make sure you are using an address you know and trust as we are not responsible for what happens in or near the address provided, this includes neighbours and property mail delivery settings.

Refund requests for packages in transit will be issued only after the items are returned back to our warehouse. A 20% restocking fee will apply for any returned items, (and must be new and unused). Any return request must be authorised by our staff.

Contact us if you any questions before purchasing a product, please note that we do not offer prime delivery services, nor help with personal recommendations about any of the products sold in our store. You can also contact us if you notice any oudated or incorrect description or product image to avoid any further issues.

Please note that all dates and transit times are changing daily. Thank you for your understanding.

--

Our Telephone: +44 20 3290 9121

Email: 

Note: Order Status Completed does not mean Delivered. 

Please Note: We need the Order Number, Full Name and Email Address to be able to reply to you. We Need to reply to you via email to keep all communications in writing.

For Faster Service Please use form at bottom of page.

For Address See Below

 ---------

Payments Term & Conditions

We use Paypal to processed both Paypal and Bank Card payments ( Visa, MC, Amex ). The checkout page shows you product and postage cost along with the payment option Paypal before making a purchase.

PayPal is a well known secure payment system used worldwide. You do not need to have a Paypal account to pay for your purchase, Paypal gives you the option to pay with your Bank Card, Visa, MC or Amex or to use your Paypal account if you have one.

You also have the option to sign-up for a Paypal account but is it is not required to make a purchase in this store. In any of the cases selected, you will receive an order receipt by email with a description of your order and shipping address information.

Checkout issues? Please make sure all billing/delivery address fields are completed, including the post code and phone number. 

If paying by bank/credit card, please click the Blue Button (Continue with Paypal) and you will be able to see the options to pay via Bank/Credit card.

All payments are verified before processing an order.

If a transaction is declined, please contact your bank/card issuer for more details.

If you have any questions regarding payment, please contact us using the form below. Never include Card details or password in your messages.

Postage & Delivery

We process orders in 2 to 3 working days we do not dispatch on weekends or holidays, this will also allow people to correct any delivery address issues or make order modifications. Postage cost is calculated during checkout and we will offer the best possible price in every order. Average delivery time is 5 to 6 working days after processing your order.

Outside UK, order may take 8 to 12 working days. Weekends and holidays need to be considered when expecting an order. We use Royal Mail and local couriers.  

Privacy & Security

We use the best and latest technology to protect your privacy and shopping experience. We do not share any information with thrid party services. We do not store any payment information for your protection. We recommend paypal for payment and to protect your payment details.  

Returns & Replacements

We offer a 30 day return or exchange policy for any new, sealed items. Please note, all items must be in brand new condition to qualify for our return or exchange policy. Contant us before returing an item to get shipping address instructions as well as return authorization number. 

Ordering

When placing an order, please double check the item(s) details, your billing and shipping addreses to avoid any confusion. If you are using different billing/shipping addresses, you may expect a call or email to confirm your transaction. You can checkout as a Guest or Register an account. We recomend to checkout and register an account to be able to track your order, check order receipts and re-order items. We do not share your personal infomation with any third party services.  

Payment, Pricing & Promotions

Please note, the 10% OFF Promo Code applies to items which display the promo code promotion and not for all items in the order. The code displays within the item description and it also shows during the checkout section. The products included in this promotion change every week and it is limited to use for the same day of the order, it cannot be used for future orders. This promotion may be used with other current promotions in place.  

We recommend Paypal for all transactions, paypal is a worldwide used service which protect your payment information. Pricing is based fo UK customers, if you need to calculate currency conversion, we recommend to use a service such as xe.com or hosst care assistant app. Promotions and Coupons have expiration dates, the price shown in the shopping cart is the current or latest price/promotion. If you have a coupon code that your believe is correct and may not be working, contact us and we will be happy to help.  

Viewing Orders

Viewing orders already placed is only possible for registered users, we recommend you to checkout as a registed user, if you purchase as a guest and need to get package information or a copy of your sales receipt, contact us and we will be happy to help. Please allow the stated delivery time ( UK orders 3 to 4 working days after processing ) before contacting us about package status. 

Updating Account Information

If you have registred at the time of your purchase, you may be able to update your contact information for future orders. To do this, you need to login to your account and go to My Account setting, in there you will find all the information that can be updated at any time. If you have any questions, please contact us and we will be happy to help.  

------------------------------------------------------------

Privacy Policy
At nutricentral.co.uk we do not sell, rent or share personal information with any third party. The information you give us is totally confidential, and will not be sold or given to any individual or company or organization under any circumstances. This is also a secure site, we use the latest technology to protect any information of buyers and visitors as well.

The privacy practices of this statement apply to our services available under the domain of nutricentral.co.uk. By visiting this website you agree to be bound by the terms and conditions of this Privacy Policy.

The nutricentral.co.uk Privacy Policy discloses our privacy practices and contains detailed information about the following:

- What information of yours does the nutricentral.co.uk collect?
- What organization is collecting the information?
- What are "cookies" and how does nutricentral.co.uk use them?
- What types of security procedures are in place to protect against the loss, misuse or alteration of your information?

- Notice

Our primary goal in collecting personal information is to provide you with a smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience easier. While you are not required to register for any services on the nutricentral.co.uk, Some Products and Services may not function properly or may not be accessible unless you do.

Information collected online is usually defined as being either anonymous or personally identifiable. nutricentral.co.uk collects some information each time a visitor comes to the site so we can improve the overall quality of the visitor's online experience. nutricentral.co.uk collects the visitor's IP address (e.g., whether the user is logged on from ibm.com or aol.com), referral data (e.g., the Internet address of the last Web page visited by a user before clicking over to nutricentral.co.uk site), and browser and platform type (e.g., a Netscape browser on a Macintosh platform).nutricentral.co.uk collects this user information for purposes of product monitoring, product improvement, and targeted advertising. You do not have to register with the nutricentral.co.uk before we can collect this anonymous information.

Personally identifiable information refers to data that tells us specifically who you are, such as your name and postal address, which may be collected in addition to the anonymous data described above. nutricentral.co.uk collects personal information when you register to use on the nutricentral.co.uk, you provide nutricentral.co.uk with your name, postal address, ZIP Code, email address, birth date, gender, telephone number, occupation, marital status and other information. While not all of this data is required for our services to function, we are better able to customize your experience if you volunteer complete and accurate information. Users who complete the registration process are given a user account and can take full advantage of the many offerings & Discounts.

When you register for a service within the nutricentral.co.uk, that information is generally collected and maintained solely by the nutricentral.co.uk unless specifically stated otherwise at the point of collection.

In addition to the personally identifiable information that nutricentral.co.uk actively collects when you register, we also collect anonymous information passively using cookies. This technology plays an important role in making the Internet work, but there is much confusion among Internet users about what cookies are and how they are used.

A cookie is a small text file containing a unique identification number that is transferred from a Web site to the hard drive of your computer so that the site administrator may identify your computer and passively track its activities on the Web site. This unique number identifies your web browser to our computer system whenever you visit our web site . A cookie will not allow a web site to learn any personally identifiable information (such as your real name and address) that you have not otherwise disclosed.

Cookies allow nutricentral.co.uk to automatically remember your web browser when you visit web site. By storing certain registration and preference information on cookies or associating cookies with registration, preference or profile information stored on our computers, we can deliver products and services that use such information more quickly and efficiently for more users. This information is normally saved in an encrypted form that only nutricentral.co.uk can interpret.

The use of cookies is an industry standard, and they are currently used on most major web sites. It is possible to adjust your web browser preferences to alert you when a cookie is sent to your hard drive, or to refuse cookies altogether. While nutricentral.co.uk does not require you to use cookies, keep in mind that certain features of the web site will not function properly if you set your browser to refuse all cookies.

nutricentral.co.uk uses industry standard practices to safeguard the confidentiality of your personal identifiable information. 

Broswe Supplements for Carers always at great prices. 

We may amend this Privacy Policy at any time by posting the amend terms on our site. All amended terms shall automatically be effective 30 days after they are initially posted on our site. In addition, we will notify you in accordance with your Notification Preferences.

TEL: +44 20 3290 9121 - Please Note: Order Status Only by Email or the Contact Form below.

For Returns:

Nutricentral.co.uk
13 Freeland Park Wareham Road
Poole, DORSET BH16 6FH

WHERE IS MY ITEM QUESTIONS?

 We process orders in 1 to 2 working days we do not dispatch on weekends or holidays, this will also allow people to correct any delivery address issues or make order modifications. Postage cost is calculated during checkout and we will offer the best possible price in every order. Average delivery time is 3 to 5 working days after processing your order.     

Thank you for shopping at Nutricentral.co.uk 

Or use email:

The captcha you entered is incorrect. Please try again.